Legal notice
Privacy Policy & Legal Notice
Last updated: May 2026
This Privacy Policy describes how ITS BROKEN AI, LLC ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our store or place an order, we may collect the following information:
- Contact information — name, email address, phone number
- Shipping information — mailing address
- Payment information — payment details are processed securely through Shopify Payments and/or PayPal. We do not store your full credit card information on our servers.
- Order information — items purchased, order value, and transaction history
- Device and browsing information — IP address, browser type, and pages visited (collected automatically by Shopify)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to customer service inquiries
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Sharing Your Information
We share your information only as necessary to fulfill your order:
- Shopify — our e-commerce platform processes and stores your order and payment data. You can read Shopify's privacy policy at shopify.com/legal/privacy.
- Printful — for apparel and merchandise orders, your name and shipping address are shared with Printful to fulfill and ship your order. You can read Printful's privacy policy at printful.com/policies/privacy.
- USPS — for sticker orders shipped directly by us, your shipping address is used solely to deliver your package.
- Legal requirements — we may disclose your information if required by law or to protect our rights.
4. Data Retention
We retain your order information for as long as necessary to fulfill our legal and business obligations, including tax and accounting requirements.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any future communications from us
To exercise any of these rights, please contact us at human_a@itsbroken.ai.
California Residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell your personal information.
EU/UK Residents (GDPR): You have the right to access, correct, or delete your personal data. Our legal basis for processing your data is the performance of a contract (fulfilling your order).
6. Cookies
Our store uses cookies to help us understand how customers use our site and to ensure the store functions properly. These are managed by Shopify. You can disable cookies in your browser settings, though this may affect your ability to use certain features of our store.
7. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Security
We take reasonable precautions to protect your personal information. All payment transactions are encrypted and processed through secure, PCI-compliant payment providers.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our store after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
ITS BROKEN AI, LLC Email: human_a@itsbroken.ai Mailing Address: PO Box 160, Mitchellville, IA 50169