Shipping policy

Shipping Policy

Thank you for your order! Please read below for details on how we process and ship your items.

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Fulfillment Methods

We sell two types of products that ship separately and are fulfilled differently:

- **Stickers** — shipped directly by us ***USA residents only at this time
- **Apparel & Merchandise (shirts, etc.)** — fulfilled and shipped by our print-on-demand partner, Printful

If you order both stickers and apparel in the same order, **they will arrive in separate packages.** 

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 Stickers

**Processing Time:** 1-2 business days

**Shipping Method:** USPS First Class Mail

**Shipping Cost:** FREE — always, on all sticker orders

**Estimated Delivery:**
- Domestic (US): 3-5 business days after processing

> **Please note:** Sticker orders are currently available to **US customers only.** We hope to expand sticker shipping internationally in the future!

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Apparel & Merchandise

Our apparel and merchandise items are printed and shipped by **Printful**, our trusted print-on-demand fulfillment partner.

**Processing Time:** 2-5 business days (items are printed to order)

**Shipping Cost:** Calculated at checkout based on your location and order size

**Estimated Delivery:**
- Domestic (US): 5-7 business days after processing
- International: 10-20 business days after processing (varies by destination)

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## International Shipping

We ship worldwide! Please note that international orders may be subject to:

- **Customs duties and import taxes** — these are the responsibility of the customer and are not included in our prices or shipping fees
- **Longer delivery times** — international shipments can take longer depending on your country's customs process

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 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update after you receive your shipping confirmation.

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Lost or Delayed Packages

If your package appears lost or has not arrived within the estimated delivery window, please contact us at **[your email address]** with your order number and we will do our best to resolve the issue promptly.

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Questions?

If you have any questions about shipping, please reach out to us at **Human_A@ItsBroken.AI** and we'll be happy to help!